Coordinate keys, elevators and the truck's arrival

Ask about the entrance that may be used, any elevator reservation and the permitted moving hours. Confirm whether there are steps or narrow areas on either side of the elevator. Do the same at pickup and delivery.

Record the actual arrangement rather than a hoped-for time. If management has not responded, say so in the quote discussion. The team can assess known constraints, but an unconfirmed building window should not be presented as settled.

Check when the receiving person will have usable keys and permission to enter. A scheduled possession time is not automatically the time when all moving arrangements are ready. Identify a backup contact if the main person may be occupied.

Keep phone numbers and the booking information accessible. Share only the access instructions needed for the move, and avoid posting private entry details on visible box labels. Agree how last-minute changes will be communicated.

Before arrival, clear the agreed path and make destination room labels readable. Check the truck approach and current street notices separately from building permission. Neither a reserved elevator nor a moving booking creates a parking exemption.

If access changes, notify Déménagement Confort before the truck is due. A different door, extra flight of stairs or lost reservation can affect the work. Ask whether the plan or estimate needs updating rather than improvising a new route.